I can’t connect to the license server, but the license server is running and everything looks fine on the server
The most likely explanation is that the port used by the license server (9090) is being blocked by a firewall,…
The floating license key is not working
Could you please perform the following steps: If you have any questions about going through these steps, please contact us…
I’m seeing the message ‘license not recognised by server’ in manage licenses
This could be due to the sls.conf file not being read or that the server MAC address is incorrect. Please…
My machine ID has changed, what should I check?
This can occur due to plugging into a docking station or installing a virtual network adaptor such as a VPN.…
My licence is not working, what I should I do?
Please check there are no whitespaces in the key and password when you paste it into the Manage Licenses dialog.…
How do I set up and use a floating license?
The floating license is controlled by a license server. Whilst it can be installed on multiple computers, only one user…
What are the differences between a fixed, floating and site license?
A Fixed license is installed on a specific machine using the machine’s ID and governs which modules can be accessed…