About the position
The Global Head of Commercial Operations will play a pivotal role in driving operational excellence across our global sales organisation. This individual will develop and implement strategies, tools, and processes that streamline our sales operations, improve forecasting accuracy, and enable data-driven sales strategies. The ideal candidate will have a strong background in sales operations, be highly analytical, and demonstrate a deep understanding of business intelligence tools. This position will report directly to the Chief Commercial Officer and will work closely with sales, marketing, and finance teams.
Key responsibilities
Sales strategy and execution: Lead the development and execution of sales operations strategies that align with our business objectives and growth targets. Ensure the commercial team has the resources, tools, and insights needed to meet their sales goals.
Process optimization: Identify inefficiencies in current sales processes and implement solutions to streamline operations, increase productivity, and improve deal velocity. Drive continuous improvement initiatives across the sales lifecycle.
Data and analytics: Lead the creation and management of performance dashboards, metrics, and reports. Use data analytics to drive decision-making and optimise sales performance. Participate in reportng key insights to the board of directors and investors, providing transparency on business drivers and growth opportunities.
AI and machine learning: Lead the integration of AI and machine learning tools into sales processes to enhance automation and accuracy. Identify patterns in customer data, enabling the sales team to anticipate client needs and optimise engagement strategies for maximum revenue impact.
Forecasting and pipeline management: Oversee accurate sales forecasting, pipeline management, and reporting. Ensure alignment with business objectives and provide detailed analysis on key trends and potential gaps.
Technology enablement: Own the administration and optimisation of sales tools and CRM systems. Collaborate with IT and sales teams to ensure the technology stack supports the sales process effectively.
Cross-functional collaboration: Partner with marketing, finance, and product teams to align sales efforts with broader business strategies. Ensure smooth communication and collaboration between teams to drive unified objectives.
Sales Compensation Design: Work closely with leadership to design and implement effective sales compensation plans that align with organizational goals and motivate high performance across the sales team.
Training and Development: Support the training and development of sales team members by providing operational insights, performance data, and best practices for success.
Key Performance Indicators (KPIs)
- Accuracy of sales forecasts and pipeline reporting
- Reduction in sales cycle time and deal velocity improvements
- Achievement of revenue growth targets through operational enhancements
- Successful deployment of sales tools and technology
- Efficiency in sales processes and increased productivity metrics
Requirements
Experience: 7+ years of experience in sales operations, ideally within the pharmaceutical, biotechnology, or scientific software industries.
Location: The ideal candidate will be based in either UK or East Coast USA
What We Offer
Competitive salary and performance-based bonuses
Opportunities for professional growth and leadership within a fast-growing company
Flexible working environment, with remote work options available
Comprehensive benefits, including private medical cover and pension contributions
Collaborative and supportive team culture
If you’re a strategic thinker with a passion for operational excellence and want to make an impact in a dynamic, growing company, please apply with your CV and cover letter to vacancies@optibrium.com.