This might be due to the internal firewall blocking the connection to the browser address. Please check with your IT team to allow traffic for the following URLs:

https://login.stardrop.optibrium.com and the https://stardrop.optibrium.com domains (https://cognito-idp.us-east-2.amazonaws.com/). 

If you continue to have access issues, please contact us at support@optibrium.com.